Responsible Gaming

Gamble for entertainment, not income

Gambling outcomes are determined by chance, and no strategy can guarantee a win. Previous results do not predict future results, and a losing run does not make a win more likely. It is important to remember that the odds are designed so that the gambling operator has an overall advantage over time. You may win on individual bets or sessions, but you can also lose money, sometimes quickly.

Before you start, decide how much time and money you are prepared to spend. Treat that amount as an entertainment cost rather than an investment. Never gamble with money needed for rent, mortgage payments, bills, food, education, medical care or other essential expenses. Do not borrow money, use credit to chase losses or sell possessions to continue gambling.

• Only gamble when you are legally permitted to do so and meet the applicable minimum age requirement.
• Use money set aside for leisure, not money needed for everyday living.
• Set a budget before playing and stop when the budget has been used.
• Keep gambling separate from saving, investing and other financial decisions.
• Avoid gambling when you are upset, stressed, tired, affected by alcohol or affected by other drugs.
• Take regular breaks and do not let gambling replace sleep, work, study, exercise or time with family and friends.

A win is not a reason to increase your budget, and a loss is not a reason to keep playing. Avoid the belief that you can recover losses by betting more or changing your stake. The safest response to a loss is to stop, review your limits and take time away from gambling.

Set limits and use account controls

Setting personal limits can help you keep gambling within the boundaries you choose. Depending on the product and account features available, online gambling services may offer tools such as deposit limits, spending limits, session reminders, time limits, activity statements, temporary breaks or self-exclusion. These tools are intended to support informed decisions, but they work best when you set them before gambling and follow them consistently.

Plan your limits in advance

1. Choose a maximum amount you can afford to lose over a day, week or month.
2. Choose how long you will play and decide when your session will end.
3. Consider setting a lower limit than the maximum you could technically afford.
4. Review whether the limit still fits your financial circumstances before increasing it.
5. Do not remove or raise a limit while you are playing, frustrated or trying to recover a loss.
6. Keep a record of your deposits, withdrawals, play time and results so you can see your overall activity clearly.

If you use a limit, allow the relevant process to take effect before continuing to gamble. Limits may operate differently depending on the account feature or gambling service. Read the information shown when you select a control so you understand what it covers, when it starts and whether it applies to deposits, losses, stakes, time or another activity. If you are unsure, pause your gambling and ask the available support team for an explanation.

A temporary break can be useful when you want time away from gambling without making a longer-term decision. Self-exclusion is a stronger measure for people who want to prevent themselves from accessing gambling for a chosen period or longer. If you believe you are losing control, consider using self-exclusion and seeking independent support at the same time.

Recognise signs that gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, education or experience. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships or mental health. You do not need to wait for a crisis before asking for help. Early support can make it easier to regain control.

Consider taking a break and seeking support if any of the following apply to you:

• You spend more money or time gambling than you planned.
• You often think about gambling, plan your day around it or find it difficult to concentrate on other activities.
• You increase your bets or play for longer to achieve the same excitement.
• You return to gambling to recover money you have lost.
• You hide, minimise or lie about your gambling activity.
• You borrow money, use credit, miss payments or sell belongings because of gambling.
• You feel restless, irritable or anxious when you try to stop or cut back.
• You gamble to escape sadness, stress, loneliness, boredom or other uncomfortable feelings.
• Gambling is causing arguments, secrecy or distance in your relationships.
• Your work, study, sleep, health or daily responsibilities are being affected.
• You feel shame, hopelessness or that you cannot control your gambling.

One sign may be enough to justify taking action. Stop gambling, secure access to your money where possible and speak with someone you trust. A qualified gambling counsellor or recognised support service can help you understand what is happening and develop a plan that suits your circumstances. Support is confidential in many settings, and you can ask for help even if you are unsure whether your gambling is a problem.

Protect your account, finances and wellbeing

Responsible gambling also includes protecting your account and making decisions when you are in a clear state of mind. Keep your login information private and do not allow another person to use your account. Use appropriate security settings on your devices, check account activity regularly and report anything that appears unfamiliar through the available account or support process.

Avoid making gambling decisions while affected by alcohol, medication or other drugs. Impaired judgement can make it harder to follow a budget or recognise when you should stop. Be cautious of messages, websites or people that promise guaranteed winnings, special access or a way to beat the odds. No legitimate gambling activity can guarantee a result, and you should never provide account or payment information in response to an unexpected request.

If someone close to you is affected

If a friend, partner or family member may be experiencing gambling harm, choose a calm time to raise your concerns. Focus on the behaviour and its effects rather than blame. Explain what you have noticed, listen without judgement and encourage the person to contact an independent support service. You can also seek advice for yourself, even if the person who gambles is not ready to seek help.

Protect shared finances by discussing practical boundaries and avoiding arrangements that make it easier to continue harmful gambling. Do not take on gambling debts or provide money simply to help someone keep playing. If there are concerns about immediate safety, serious financial risk, threats, violence or thoughts of self-harm, seek urgent assistance from appropriate emergency or health services in your state or territory.

For Australian players, gambling support is available through recognised services, community organisations and government information resources. You can search for confidential gambling help in your state or territory, speak with a general practitioner or ask a qualified counsellor about available options. If you are in immediate danger, contact emergency services without delay.

Taking a break or asking for help

If gambling no longer feels under control, the most important step is to stop and create distance from gambling. Use any available temporary break or self-exclusion option, sign out of your account and remove gambling applications or saved payment details where appropriate. Consider asking a trusted person to support you with your plan and help you stay accountable.

1. Stop gambling and do not try to win back money that has been lost.
2. Set a break, spending limit or self-exclusion measure using the account controls available to you.
3. Write down your current financial commitments and avoid further gambling-related borrowing.
4. Tell someone you trust what is happening and ask them to check in with you.
5. Contact an independent gambling support service, counsellor, health professional or community organisation.
6. Replace gambling time with activities that support your health, relationships and routine.
7. Review your progress regularly and seek further help if urges return or your plan becomes difficult to maintain.

You can contact Bonza96 Casino through the support options made available on the website if you need general information about account controls, activity records, temporary breaks or self-exclusion. Support staff cannot guarantee gambling outcomes or provide financial advice, but they can explain the relevant process and direct you to the available information. If you need counselling or help with gambling harm, use an independent professional or recognised support service rather than relying only on the gambling operator.

Responsible gambling is an ongoing choice, not a single decision. Review your habits regularly, be honest about the effect gambling is having and act early if anything changes. Bonza96 Casino encourages all players to make informed choices, respect their limits and seek help whenever gambling is no longer safe, affordable or enjoyable.