Privacy Policy | Bonza96 Casino

About this Privacy Policy

Bonza96 Casino respects the privacy of its players and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the website, account services, customer support, payment processes and other interactions connected with the casino service.

Personal information means information that identifies a person or could reasonably be connected with them. The information handled may depend on how a player uses the service, the features they access, the checks that apply to their account and the choices they make about communications.

By using the website or opening an account, players should read this policy together with the applicable website terms and any notices shown at the time information is collected. Where consent is requested, players may choose whether to provide it unless the information is needed to provide a requested service or meet a legal obligation.

This policy may be reviewed and updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version will be made available on the website. Players should check this page periodically for updates.

Information we may collect and why

A casino website typically handles different categories of information so that accounts can be created, services can be provided and the website can be operated safely. The amount and type of information collected will depend on the player’s activity and the requirements that apply to the relevant service.

Account details, such as a player’s name, date of birth, contact details, login information and account preferences. This information is used to create and manage an account, provide account notices, respond to requests and deliver the requested services.
Identity and verification information, which may include verification documents or other information needed to confirm a player’s identity, age, location or eligibility. This supports account security, anti-fraud checks, responsible operation and compliance with applicable legal requirements.
Payment and transaction records, including deposits, withdrawals, account balances, payment activity and related transaction information. These records help process transactions, investigate unusual activity, answer payment questions and maintain accurate account records.
Gaming and service information, such as account activity, interactions with support, preferences, participation details and communications with the website. This may be used to provide support, improve services, protect players and manage the account.
Device and technical information, such as an IP address, browser type, operating system, device identifiers, approximate location, connection information and website activity. This helps operate the website, identify technical problems, prevent misuse and improve performance.
Cookie and similar technology information, including information about visits, pages viewed, settings and interactions. This is used for essential website functions, remembering preferences, security, measurement and, where permitted, relevant communications or improvements.

Information may be collected directly from a player, automatically when the website is used, or from service providers supporting account, payment, verification, security or technical functions. Players should provide information that is accurate and keep account details up to date. Providing incomplete or inaccurate information may affect the ability to use some services or complete account checks.

We use personal information only for appropriate purposes connected with operating the casino service. These purposes include running the account, processing requested transactions, carrying out verification and anti-fraud checks, meeting legal and security obligations, providing customer support, communicating service information and maintaining the website.

Sharing, security and international handling

Personal information may be shared when it is reasonably necessary to provide the service, protect players, operate the website or meet an applicable legal obligation. Access is intended to be limited to parties that need the information for an appropriate purpose.

Service providers that support hosting, technology, customer support, payments, identity checks, fraud prevention, security, communications or website operations.
Professional or operational advisers where their assistance is needed for a legitimate service, security, financial or legal purpose.
Relevant authorities, courts, law enforcement bodies or other parties where disclosure is required or permitted by applicable requirements, or where it is necessary to prevent fraud, misuse or harm.
Other parties where a player has given permission or where the disclosure is otherwise appropriate for the purpose explained when the information was collected.

Some service providers may handle information in countries outside Australia. Where information is handled by another provider or in another location, reasonable steps are taken to support appropriate confidentiality, security and privacy protections. The people and providers who receive information are expected to handle it only for authorised purposes.

Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission and limits on who can view information. No website or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support if they suspect unauthorised account activity.

If a security incident affects personal information, appropriate steps may be taken to investigate, contain and respond to the incident. Notifications will be provided where required by applicable requirements or where it is otherwise appropriate to do so.

Cookies and data retention

Cookies

Cookies are small files or similar technologies stored on a device when a website is visited. Bonza96 Casino may use essential cookies to keep the website working, support account access, protect sessions and remember necessary settings. Other cookies may help understand website use, remember preferences, measure performance or improve the player experience.

A player can manage or restrict cookies through the settings of their browser. Blocking or deleting some cookies may affect website functions, account access, saved preferences or other parts of the service. Browser settings may also provide options to delete existing cookies or notify a player before new cookies are stored.

Retention

Personal information is kept only for as long as it is reasonably needed for the purpose for which it was collected, to provide services, resolve questions, maintain business and security records, or meet applicable legal, regulatory or dispute-related requirements. Different categories of information may be retained for different periods.

Some records must be kept for a period required by law even after a player closes an account or asks for information to be deleted. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Closing an account does not automatically remove every record immediately.

Your privacy rights and requests

Players may have rights regarding the personal information held about them. Depending on the circumstances, a player may ask to access their information, correct information that is inaccurate or incomplete, request deletion of information, or withdraw consent to marketing communications. Requests will be considered in line with applicable requirements and the need to protect account security.

Access: ask for information about the personal information held and, where appropriate, a copy of that information.
Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may be limited when records must be retained for a period required by law, to complete a transaction, resolve a dispute, protect security or meet another valid requirement.
Marketing consent: withdraw consent to promotional emails or other direct marketing by using an available unsubscribe option or contacting privacy support. Withdrawing marketing consent does not affect processing already carried out lawfully and does not necessarily stop essential service, account, security or transaction messages.

To exercise a privacy right, send a request to support@bonza96casino.click. Please describe the request clearly and include enough information for the relevant account or information to be identified. For security, additional details may be requested to confirm identity before information is disclosed or an account change is made.

Requests are reviewed as soon as reasonably practical. If a request cannot be completed in full, an explanation may be provided, including where information must be retained or where fulfilling the request could affect the rights, security or privacy of another person. Players may also contact support about questions concerning this policy, cookies, marketing preferences or the handling of their information.

Players should contact support promptly if their account details change, if they believe information is incorrect, or if they suspect that an account or personal information has been accessed without authorisation.